Return and Refund Policy

At TEMAS DERİ, customer satisfaction is important to us. You can return the products you purchased or request an exchange under the following conditions.

Right of Withdrawal

The customer may exercise their right of withdrawal within 14 days of receiving the product, without stating any reason.

To exercise the right of withdrawal, a clear notification must be made to us within the 14-day period via one of the following communication channels:

E-mail: temasderi@gmail.com
Phone/WhatsApp: +90 534 284 98 98
Return address: Sarıyakup mahallesi alimünif caddesi no:94 Seyhan/ADANA

After we receive the withdrawal notification, the product must be returned within 10 days at the latest.

Return Conditions

The product to be returned:

• Must be unused,
• Must not have been worn or used outdoors,
• Must not be soiled, washed, or damaged,
• Must not have lost its re-saleable condition,
• Must be sent with its original box, packaging, tags, and accessories,
• The invoice or order information sent with the product must be included in the package.

is required.

Shoes should only be tried on a clean surface. Products found to have been used outdoors, or to have wear or dirt on the sole, may not be considered for return.

Return Shipping Fee

When returns are sent with the contracted shipping company we specify, no return shipping fee is charged to the customer.

Contracted shipping company: Sürat Kargo
Return shipping code: 1508490405

If the specified shipping company for returns does not have a branch in the customer's location, TEMAS DERİ will provide the necessary instructions for the product to be picked up from the customer.

Cash-on-delivery shipments made with a shipping company other than the contracted one may not be accepted.

Refunds

After the returned product reaches us, it will be inspected. If it meets the return conditions, the product price will be refunded according to the payment method the customer used during the order.

The refund is processed within the legal period from the date the withdrawal notification reaches us. It may take additional time for the amount to be reflected in the account due to reasons arising from the bank or payment institution.

Payments collected, including shipping, and required to be refunded according to regulations, are refunded to the customer without any charge.

Exchange Procedures

Exchanges for size, color, or model are subject to stock availability. For an exchange request, we must be contacted within 14 days from the delivery date.

If the requested product is out of stock, the customer is offered the following options:

• Choosing another product,
• Returning the existing order,
• Requesting a refund for the product price.

options are offered.

Defective or Faulty Products

If the product is defective, damaged, missing, or incorrectly shipped, we must be notified as soon as possible from the delivery date.

Sharing the following information in the application will expedite the process:

• Order number,
• Photos of the product,
• Description showing the defect or fault,
• Customer's contact information.

Return or exchange shipping costs for products confirmed by us to have been shipped incorrectly or defectively will be covered by TEMAS DERİ.

Products for which the Right of Withdrawal Cannot Be Used

The right of withdrawal may not be exercised for products specially produced or customized according to the customer's request.

Examples in this context include:

• Products with custom name or letter prints,
• Products produced with custom measurements,
• Products prepared in a special color according to the customer's request,
• Custom-designed shoes, bags, or wallets,
• Products specially produced differently from standard products.

may be included.

Consumer rights regarding manufacturing defects or faulty products are reserved.